Support
Run into a problem? Something unclear? Want to share what you think about Suflor? We are here.
To reach us: inside the app, go to Profile → Write to Us, or email suflorapp@gmail.com directly. We answer within two business days at the latest.
It helps us a lot if you include: the email address on your account, your device model and iOS/Android version, and exactly what you were doing when the problem appeared.
How do credits work?
Rehearsing never costs credits — practise as much as you like. Credits are spent when you upload a script for analysis, have lines voiced by AI, edit a line and have its audio regenerated, and when you save a finished recording to your gallery.
You can always see the current cost of each action on the Buy Credits screen in the app.
I bought credits but they have not arrived
The purchase is completed through Apple or Google, and credits usually land in your account within a few seconds. If you cannot see them, close the app completely and open it again — that is usually enough.
If the problem persists, send us the date of the purchase and the receipt number from the store, and we will check the transaction and add your credits.
Can I get a refund?
Refunds for in-app purchases are handled by the store; we cannot issue a refund on the store's behalf. For the App Store, request one at reportaproblem.apple.com; for Google Play, use your order history in the Play Store.
How do I delete my account?
You can say goodbye from Profile → Delete Account inside the app. Once you confirm, your scripts, recordings and unused credits are permanently removed from your account, and this cannot be undone. Only information we are legally required to keep remains.
One suggestion: use any remaining credits before you delete, because we cannot restore them once the account is gone.
What happens to the script I upload?
Your script is processed so it can be split into characters and lines. Which data is processed for which purpose, and how long it is kept, is set out in detail in the Privacy Notice.
Where is the video I recorded?
When you finish a recording and save it, the video goes straight to your phone's gallery. It is never uploaded to our servers.
If your question is not answered here, or you have a suggestion or a complaint, write to us.